Please read these Terms carefully. By creating an account, purchasing a subscription, downloading the desktop application, or otherwise using Creator Shots, you agree to these Terms. If you use Creator Shots for an organization, you represent that you have authority to bind that organization.
1. Who we are
Creator Shots is owned and operated by Velora Studios, LLC, a Delaware limited liability company (“Velora,” “Creator Shots,” “we,” “us,” or “our”). These Terms of Service (“Terms”) form an agreement between Velora and the person or entity using the Creator Shots websites, macOS application, hosted sharing pages, and related services (collectively, the “Service”).
General support requests may be sent to support@creatorshots.com. Formal legal notices and other legal matters may be sent to legal@creatorshots.com or by mail to: Attn: Velora Studios, LLC, 16192 Coastal Highway, Lewes, Delaware 19958, United States.
2. Eligibility and accounts
You must be at least 18 years old and legally able to enter into this agreement. You must provide accurate account information, keep your credentials and connected devices secure, and promptly notify us at support@creatorshots.com if you suspect unauthorized access. You are responsible for activity conducted through your account, except to the extent caused by our breach of these Terms.
You may not share an individual account in a way that circumvents per-user pricing or create accounts through automated means without our written permission.
3. The Service
Creator Shots lets users capture, upload, organize, annotate, record, and share screenshots and screen recordings. It may also provide view information, reactions, embeds, custom domains, and branding features. We may improve, modify, suspend, or discontinue parts of the Service. If a change materially reduces paid functionality, we will use reasonable efforts to provide advance notice.
Share links are unlisted, not private. Anyone who obtains a valid share link may access the associated capture without an account and may be able to react to it. You are responsible for choosing recipients, protecting links, and avoiding sensitive content that should not be accessible in this manner.
4. Your content and permissions
You retain ownership of screenshots, recordings, logos, titles, annotations, and other material you upload or create through the Service (“Customer Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, display, and otherwise process Customer Content only as reasonably necessary to operate, secure, support, and improve the Service, comply with law, and enforce these Terms. This license ends when the content is deleted from our active systems, subject to reasonable backup, security, and legal-retention periods.
You represent that you have all rights and permissions required to submit and share Customer Content. This includes obtaining any notices, consents, or other lawful basis required before recording a person, capturing communications, uploading personal data, or displaying third-party intellectual property. Screen and audio recording laws vary by jurisdiction; you are solely responsible for complying with laws that apply to your recordings.
We do not claim ownership of Customer Content and will not use your name, logo, or Customer Content in marketing without permission.
5. Acceptable use
You may not use the Service to:
- break any law, violate another person’s privacy or publicity rights, or record anyone unlawfully;
- upload content that infringes intellectual property rights or is fraudulent, defamatory, exploitative, or unlawfully obscene;
- distribute malware, phishing material, spam, or content intended to facilitate unauthorized access;
- harass, threaten, exploit, or endanger another person, including any child;
- probe, scan, disrupt, overload, reverse engineer, or bypass security or usage restrictions of the Service, except where applicable law expressly permits;
- resell, sublicense, scrape, or use automated means to access the Service without our written permission; or
- use the Service in a way that creates unreasonable risk or materially interferes with other users.
We may remove content, limit sharing, or suspend accounts when we reasonably believe this section has been violated or action is needed to protect users, third parties, or the Service. Where appropriate, we will provide notice and an opportunity to appeal by contacting support@creatorshots.com.
6. Plans, billing, and taxes
Current plan features and prices are shown on the pricing page. Paid plans renew automatically for the billing interval shown at checkout until canceled. Stripe processes payments and may require you to agree to its terms. You authorize recurring charges, including applicable taxes, to your selected payment method.
You may cancel from the billing settings at any time. Cancellation takes effect at the end of the current paid period unless stated otherwise at checkout. Fees already paid are non-refundable except where required by law or expressly offered by us. We may change prices for future billing periods by giving reasonable advance notice.
7. Retention, cancellation, and termination
Captures on the Free plan are currently retained for 30 days and then automatically removed. Paid plans may offer ongoing retention while the subscription remains eligible. Plan limits and retention behavior may change as described on the pricing page.
You may stop using the Service or request account deletion at support@creatorshots.com at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay fees when due, create security or legal risk, or use the Service in a way likely to harm others. When reasonably possible, we will provide notice and an opportunity to cure. Upon termination, your right to use the Service ends and Customer Content may be deleted. You should export any content you need before cancellation or termination.
8. Intellectual property and feedback
The Service, including its software, design, trademarks, and documentation, is owned by Velora or its licensors and protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for its intended purpose. No other rights are granted.
If you provide ideas or feedback, you grant us the right to use them without restriction or compensation, but we are not required to do so.
9. Copyright complaints
We respect intellectual property rights and may remove allegedly infringing material and terminate repeat infringers. A copyright notice should identify the protected work and allegedly infringing material, provide your contact details, include the required good-faith and accuracy statements, and bear the signature of an authorized person. Send copyright and DMCA notices to legal@creatorshots.com with “Creator Shots Copyright Notice” in the subject line. We may forward a notice to the affected user. Counter-notices must satisfy the requirements of the Digital Millennium Copyright Act.
10. Privacy
Our Privacy Policy explains how we handle personal data. Our Subprocessors page identifies key vendors that process data to provide the Service. If you use Creator Shots to process personal data on behalf of an organization, you are responsible for determining whether additional data-protection terms are required.
11. Third-party services
The Service relies on third parties for infrastructure, storage, payments, and related functions and may link to websites we do not control. We are not responsible for third-party services, and their separate terms may apply. We will use reasonable care in selecting service providers but cannot guarantee their uninterrupted availability.
12. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” VELORA DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. WE DO NOT WARRANT THAT CUSTOMER CONTENT WILL NEVER BE LOST OR ACCESSED BY AN UNAUTHORIZED PARTY. YOU ARE RESPONSIBLE FOR MAINTAINING APPROPRIATE BACKUPS.
Some jurisdictions do not permit certain warranty exclusions, so some of these exclusions may not apply to you.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELORA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.
OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) US$100. These limitations do not apply where prohibited by law or to liability that cannot legally be limited.
14. Indemnification
To the extent permitted by law, you will defend, indemnify, and hold harmless Velora and its affiliates, officers, employees, and suppliers from third-party claims, damages, and reasonable costs arising from your Customer Content, your unlawful use of the Service, or your material breach of these Terms. This obligation does not apply to the extent a claim results from our negligence, willful misconduct, or breach.
15. Governing law and disputes
These Terms are governed by Delaware law, without regard to conflict-of-law principles. The state and federal courts located in Delaware will have exclusive jurisdiction over disputes, and each party consents to those courts. Before filing a claim, each party agrees to make a good-faith effort for 30 days to resolve the dispute informally. Nothing in this section limits either party’s right to seek urgent injunctive relief or any non-waivable consumer right.
16. Changes and general terms
We may update these Terms. If changes materially affect your rights, we will provide reasonable notice through the Service, by email, or by another appropriate method. Changes apply prospectively from the stated effective date. Continued use after that date constitutes acceptance where permitted by law.
If any provision is unenforceable, it will be limited to the minimum extent necessary and the rest will remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, reorganization, or sale of assets. Neither party is liable for delay caused by events beyond reasonable control. These Terms and policies incorporated by reference are the entire agreement about the Service and supersede prior understandings on that subject.